Rydens engage i-Clean Certification to anchor cleaning standards
Rydens Enterprise School’s (RES) cleaning contractor was delivering a poor,
unreliable and dwindling standard of cleaning. "Complaints were rising and it was
becoming a continuous fight to keep standards near reasonable. Staff were
consistently arriving late, failing to complete full shifts and not undertaking routine
cleaning, even when asked."
Clare Berni, Assistant Bursar HR & Facilities, RES
RES instructed i-Clean to undertake an independent benchmarking review and audit
of services. The review recommended the revision of the current specification,
including periodics and the review of shift patterns, health and safety procedures,
cleaning schedules, equipment and the introduction of an audit system.
Following the creation of a new specification and audit system, i-Clean supported
RES to re-tender then managed final clarifications to specification and contract
value, to secure the winning contractor within budget without compromise to
On-going i-Clean Certification Reviews also formed part of the contract value,
to independently audit, measure and support continual improvement.
"Our new contractor is much more professional and they have a very good
management structure in place. Staff complaints have dropped-off and if I ever
have the odd rumble, I have ports of call to go to and everything gets sorted.
The Certification support from i-Clean has been brilliant. The contract runs
smoothly and consistently and I know that standards won’t fall. Following
mobilisation, efficiency was at 86.5%, at the first 6 month review it had risen to
93% and currently stands at 95%."
Rydens Enterprise School and
Sixth Form College is a mixed,
secondary school situated in the
pretty village of Hersham,
Walton-on-Thames, Surrey. The
school has 1,090 pupils and
holds Specialist Business and
Enterprise College status.
Under current plans, RES is set
to transform the school by
developing a completely new
school campus with community
and state of the art facilities to
match the very best in the
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